Service quality from the other side: Information systems management at Duquesne Light
نویسندگان
چکیده
Service organizations are continuously endeavoring to improve their quality of service as it is of paramount importance to them. Despite the importance of understanding the relationship of service quality and information systems, this research has not been pursued extensively. This study has addressed this gap in the research literature and studied how information systems impacts service quality. A research model is developed based on IS success model. System quality, information quality, user IT characteristics, employee IT performance and technical support are identified as important elements that influence service quality. An indepth case study from the electric utility industry is used to investigate the impact.
منابع مشابه
Providing an Enterprise Architecture Framework Model for Laboratory Information Management Systems by Service Oriented Approach
Background and Aim: Laboratories are one of the most important scientific and research centers. Laboratory information management systems provide a platform for recording the information and collaborating between researchers. The main purpose of this study was suggesting an organizational architecture model of laboratory information management systems. Materials and Methods: This study was a ...
متن کاملIdentifying Indicators Affecting the Evaluation of Service Quality of Medical Centers’ Online Appointment Systems
Introduction: Online queuing systems in medical centers significantly reduce waiting time and costs, and increase patient satisfaction with the quality of services provided. Service provisions with the desired quality through these systems will manage the crowds in the health care centers. In the current situation, gatherings cause an upward trend of the COVID-19 pandemic and subsequent problem...
متن کاملIdentifying Indicators Affecting the Evaluation of Service Quality of Medical Centers’ Online Appointment Systems
Introduction: Online queuing systems in medical centers significantly reduce waiting time and costs, and increase patient satisfaction with the quality of services provided. Service provisions with the desired quality through these systems will manage the crowds in the health care centers. In the current situation, gatherings cause an upward trend of the COVID-19 pandemic and subsequent problem...
متن کاملAssessing Post-Stroke Outpatients’ Rehabilitation Service Quality Gaps in Bangladesh
Objectives: The majority (80%) of stroke survivors in Bangladesh have lived with either minor or major physical, emotional, and cognitive disabilities. Due to patients’ poor perceived experience in healthcare services, participation in rehabilitation care has become a significant challenge for them. Consequently, it increases the burden of stroke disability. Therefore, this study aimed to measu...
متن کاملبررسی تجارب دانشجویان رشته ی مدیریت خدمات بهداشتی و درمانی دانشکده ی مدیریت و اطلاع رسانی تبریز در مورد کارآموزی های در عرصه : یک مطالعهی کیفی
Background & Objective: Recognition and elimination of weaknesses in the internship courses of health service management are essential to improving their quality and efficacy. The present study aimed to evaluate the viewpoints of health service management students toward the challenges in the design and implementation of internship courses at the Faculty of Management and Information in Tabriz ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Int J. Information Management
دوره 25 شماره
صفحات -
تاریخ انتشار 2005